We know that it can be daunting choosing and managing care and support, and always listen to the people we support, building deep relationships with them and making sure that the care they receive is tailored to their wants and needs.
So that we can better understand how our care is working for people, over the past few years we’ve been using the highly thought of Personal Outcomes Evaluation Tool (POET) to measure our impact on each person’s health and wellbeing, quality of life, feelings of choice and control and more.
After speaking with a variety of people, we were delighted to find that overall, they reported back an 80% increase in their quality of life, and 60% increase in wellbeing and self-esteem* compared with how they felt before we began to support them. It’s important to say that this data is compiled independently.
Among the people we spoke to were Linda and her daughter Nicola. Linda has a complex breathing issue, which would usually mean that she would be hospitalised with specialist care. However, with our support, Linda has been able to enjoy life with her family at home, with a consistent support team built around her needs. As Nicola says: “As soon as My Life Support got everyone in place to work for Mum, there was a moment where we all looked at each other and said ‘this is finally going to work, isn’t it?”
Another person we spoke to was Natalie, who has an acquired brain injury and requires 24/7 support. Previous to our care, Natalie was getting limited support and living in unsuitable housing, to the extent that she couldn’t even access her own kitchen.
After helping Natalie to secure her own, much more suitable home, managing her budget and recruiting a reliable team of PAs specifically matched to her needs, Natalie told us: “I can’t tell you where my life would have headed if I hadn’t had the help of My Life Support – because I daren’t think about it. It felt for the first time that I was getting care that was specific and targeted to me, from people who cared about the outcome, rather than the delivering the bare minimum for their standards.”
You can find out more about how the people we support feel about our care by requesting one of our case studies.
*Results from 2020 survey into My Life Support’s impact on individuals and their families.